In order to get 100% customer satisfaction, we will try our best to let all of our customer's requirements come true. We have completely confidence about our items and make sure all products have top quality and no doubt our customers will love them! However, in the case customer wish to return products, we also offer a 7 DAY RETURN POLICY, based on you have received the package.
Please read this policy carefully if you need to return your order. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.
Please find the details below:
1. If you have any question about the items, please feel free to contact us first; you can send email to favorccshoe@gmail.com, explain the reason clearly why you want to return the items. Then we will give you a returning address; please do not send back to us directly.
2. Please note the product must be returned unused and in the original condition you received, with all original packaging and no signs of used. Used products can't be refund.
3. Please note that if the size is not fit for you and we didn't send you the wrong size, you can return it to us to change a new one, but you should pay the shipping fee for the new one.
4.After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. Return shipping fee is responsible by the customer.
5. As soon as we receive your returning items, all about the items checked go well, we will refund the money to you.
If the clients send items back without any notification, or if we fail to receive the returned items because the buyers put the wrong return address, ccshoe.com will be not in title to refund. ccshoe.com reserves the right to refuse to refund with any indication that the returned items has been used, damaged, changed or uncompleted due to buyers's carelessness or improper use. Please insure your return. The items are subject to the final inspection before your return is processed. If there is anything you are not clear about our return policy, please send email to favorccshoe@gmail.com for inquiry.
